September 2, 1998
A message to the customers of Northwest Airlines

I have an E-Ticket. How can I get a new ticket on another carrier if Northwest pilots strike?
Effective immediately, Northwest will begin converting to paper tickets any E-Tickets booked directly with Northwest for domestic travel after August 28th or international travel after August 26th. These replacement paper tickets will be mailed to customers automatically in advance of their first date of travel. Northwest is communicating with travel agents and recommending they do the same for the passengers they have booked. All future E-Ticket requests for travel during that period will be converted to paper tickets.

I'm planning in the next 60 days to use a frequent flyer ticket that expires this year. Will Northwest honor that ticket into next year if I can't use it now?

Should any of our customers be caught in such circumstances, Northwest will extend the expiration date of those miles so as to allow for their reuse.

Will other airlines accept Northwest tickets in the event of a strike?
Should a strike occur, we expect to have agreements in place with all major airlines for the acceptance of Northwest tickets.

Will other airlines accept Northwest WorldPerks tickets?
As above, should a strike occur, we expect to have agreements in place with all major airlines for the acceptance of Northwest WorldPerks free travel tickets.

How does this relate to the recent IAM contract vote?
It doesn't. They are separate issues and separate negotiations. We expect to know the official results of the IAM vote soon, and even if the proposal is rejected, it does not mean a strike can occur.

How can I get information about my reservation or about the situation in general?
For further details, visit our Web site at www.nwa.com, call Northwest Airlines reservations at 800-225-2525, contact your local travel agent or watch for updates in the media.
Thank you.